State Library of South Australia

Takedown policy

In making collections and services available online the State Library acts in good faith. However, we recognise that despite best efforts there may be occasions when material made available online is considered to breach copyright or other relevant law or contains information that is culturally sensitive.

Sending us a takedown request

If you are concerned that you have found material on a State Library website which you have not given permission or which is a serious invasion of your privacy, or contains content that may be regarded as obscene or defamatory, or breaches protocols maintaining the right of Indigenous peoples to determine access provisions for heritage materials which reflect their history, culture, language and perspectives, please contact us in writing stating the following:

  • Your contact details (email and phone number)
  • Full details of the material
  • The exact and full URL at which the material was found
  • The reason for your request, including but not limited to copyright law, privacy principles, obscenity, defamation, Indigenous protocols
  • If the request relates to copyright, proof that you are the rights holder or an authorised representative

Send your takedown request by email

or write to: 

Associate Director, State Library Services
State Library of South Australia
GPO Box 419
Adelaide SA 5001

What happens next

Upon receipt of your request the following procedure applies:

  • We will determine whether you have provided sufficient information and contact you for further details if needed.
  • We will acknowledge receipt of your request in writing within ten working days.
  • We will make an initial assessment of the validity of your request. You will usually be advised of the outcome of the initial assessment and the reasons at the same time as our acknowledgement.
  • If our initial assessment finds that your request requires further investigation you will be advised about that process. The material in question may be temporarily blocked or removed pending further investigation.
  • All efforts will be made to achieve quick resolution to the satisfaction of both parties, with the following possible outcomes:
    • The material remains online unchanged.
    • Temporarily blocked or removed material is restored unchanged on the State Library's websites.
    • Blocked or removed material is restored with changes.
    • Search engine indexes to the material are restored.
    • The material is removed.

  • Given the complexity of the online environment, when a valid request results in the takedown of material the processes involved in removing material may take time and it may be beyond our control to ensure that they are comprehensive or permanently successful on platforms other than the State Library's websites.Where practicable, when material is altered, blocked or removed the reason for the action taken will be acknowledged on the website. This will usually be a general statement so as not to breach the grounds of the takedown a second time.
  • Takedown decisions will be reviewed as a matter of course. Where the circumstances of the original takedown request have changed over time, this may result in the reinstatement of collection material online.

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Page last updated: 1:48 PM 4 Jul 2016

Page URL: http://www.slsa.sa.gov.au/site/page.cfm?u=1014

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